Returns & Refunds

How long do I have to return a product?

From the time of shipping or collection, you will have 30 days to return your purchase, as long as it meets our return policy.

What is the refund policy?

We always work towards delivery that’s 100% accurate while ensuring that each product is in perfect condition when it reaches our customers. In case of errors, however, we’d be more than happy to give you a refund if the following conditions are met:

  • A product(s) was found to be defective or damaged upon delivery

  • An incorrect product was delivered

  • A delivered product(s) is different from what was described online

  • A product(s) was near its expiry or has already expired when delivered

  • A product(s) was in the initial order but was not delivered

What are the refund terms & conditions?

All products for return must comply with the following terms & conditions:

  • Product(s) must be in its original, unused purchase condition

  • Packaging of each product must be unopened and not defaced in any manner

  • Product(s) must be accompanied by a proof of purchase such as a receipt or tax invoice

  • All paperwork, parts and accessories that was delivered with the product(s) must also be returned

  • If the product(s) was purchased as part of a set, pack or bundle, all other product(s) in the set, pack or bundle must also be returned

How will I receive my refund?

We’ll offer your refund via your original payment method.

Are there any products excluded from the return and refund policy?

Products that are labelled as non-returnable and/or non-refundable on our website cannot be returned and refunded.

How do I return my products?

We’ve made it as easy as possible to return any unwanted products. You can either return it at any of our stores in the UAE or call us at 800 WATSONS (800 9287667) to arrange a pick up of your products. You can also send an email to

If I have paid through my debit or credit card, how long would it take for me to get my refund?

The whole process will take 2 to 3 weeks, starting on the day we notify you that we have received your product to your bank processing the return.

I paid through Cash on Delivery. How do I get my refund?

There are 2 ways you can get a refund for your Cash on Delivery order. You can either get the amount credited to your bank account by filling in the refund form we sent through email and sending it back to us or get a cash refund by returning your product in any of our stores in the UAE.

Will I get my VAT refunded when I return products?

Yes, you will. Just make sure to also present a proof of purchase, such as your receipt or tax invoice.


When I return a product, will I get a refund for the shipping fee?

Unfortunately, you will not be able to get a refund for your shipping fee. In case you need more clarification on this, you can give us a call through 800 WATSONS (800 9287667).

I got refunded the wrong amount. What do I do?

If you think you received your refund in the wrong amount, please get in touch with us at 800 WATSONS (800 928 7667) and we will be happy to help you.