We’ve listed down some frequently asked questions to help you with your shopping experience. Select the topic that’s most relevant to your query.
Most popular questions
How do I register an account?
Registering a Watsons account is so easy! You can sign in using your Facebook account or simply provide your details on ourRegisterpage and click Create my account now and you are done!
What payment methods can I use?
There are a number of payment methods to choose from including Visa, Mastercard, Amex and Apple Pay. You can also opt to pay by Cash on Delivery, which is a service that is completely free.
Where do you ship in the UAE?
We ship across the UAE – be it in Dubai, Abu Dhabi, Sharjah, Al Ain, Ajman, Fujairah, Ras Al Khaimah or Umm Al Quwain.
What is Click & Collect?
Click & Collect is a free service that allows you to shop on our website and then conveniently collect your order from our Dubai Festival City store.
How long do I have to return a product?
From the time of shipping or collection, you will have 30 days to return your purchase, as long as it meets our return policy.